Last week I read this story about how Bank of America tried to milk money out of a deceased's relative. Bottom line -- your are not responsible for paying a family member's outstanding credit balance (although they will try to make you believe differently).
This part got my attention:
The former rep said that employees responsible for collections receive "feedback" about their phone performance from managers who monitor the calls. (When you hear "this call may be monitored for quality assurance purposes", the "quality assurance" oftentimes isn't quality of service from the customer's perspective -- it's quality of performance from the rep, who's being trained to be as effective as possible at extracting money from callers.)
That's new to me, but makes perfect sense.
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